This is with respect to our earlier communication titled Changes to FBA Reimbursements policy effective July 1, 2018. There are certain clarifications that has shared in the process.

Change in the removal/shipments handover process between the Consignee and Consignor:

Removal orders can sometimes be fulfilled in multiple shipments depending upon the quantity requested to be removed. Each shipment has its own tracking ID using which you can track the shipment for its estimated delivery date. 

Effective July 1, 2018, for every shipment associated with your removal order, Amazon's carriers will provide you the ability to unbox the units and count them only if there are visual signs of damage/tampering observed on the package or if the package seems suspicious in any manner. You may then tally the delivered quantity with the expected quantity and report any discrepancies on the Proof of Delivery (POD) at the time of delivery itself. Any deviation in the quantity delivered versus expected from the shipment should be documented on the POD and signed off both by the consignor (carrier) and the consignee (vendor). Do not request for an unboxing of packages that do not have any visual signs of damage/tampering or are not suspicious.

For more information about this policy, refer to the Removal Packages Acceptance Guidelines Governing Reimbursement Claims help page using the following link:

Change in the window to file reimbursement claims:

Effective July 1, 2018, the current window of 60 days to contact Amazon for reimbursement of units missing from a shipment associated with your removal order request will be revised to 7 days from the shipment delivery date. Failure to raise claims within the seven-day window will result in the claims being declined. The timely reporting of issues pertaining to your removal orders/shipments along with documents authorizing the same helps us fast track the investigation process with our carrier partners, determine your reimbursement eligibility for the claim and accordingly process the credit to your account, wherever applicable, in a much shorter time period. 

For more information about this policy, refer to the FBA Lost and Damaged Inventory Reimbursement Policy help page using the following link:

You can write to to provide your feedback on the above changes. For any further questions, contact Seller Support by using the following link (sign-in required):